This describes what Akye does with personal information. It is
written to be read, not to be survived.
Two different roles
This is the part most policies muddle, and it decides everything else.
- About you, our customer — your name, your email, what you
pay us. We decide what to do with that, and this policy governs it.
- About the people in your CRM — your cleaning customers,
your cleaners, your applicants. That is yours, not ours.
You decide what is collected and why; we hold it and process it on your
instructions. If one of them asks what is held about them, you are the one
who answers, and we will help you do it.
What is stored, and how sensitive it is
Being specific here matters more than being brief, because some of it is
genuinely sensitive:
- Your cleaning customers — name, address, phone, email,
notes, and how to get into their home. Access notes are the most
sensitive field in this software.
- Your cleaners and applicants — contact details, work
history, availability, interview answers, signed agreements, pay records,
and any documents you upload, which can include W-9s and
background check results. Uploaded documents are stored in your
database, reachable only through links that expire.
- Jobs — addresses, prices, times, checklists, and before
and after photos taken inside people's homes.
- Messages — texts and emails sent through the software,
kept so there is a record of what was said.
- Money — what was charged and what was paid. Card
numbers are never stored by us; Stripe holds those and we keep
only the last four digits and the card type.
What we do with it
Run the service. Send the messages you tell it to send. Take payment for the
subscription. Fix faults. Nothing else.
We do not sell it, rent it, or use it for advertising. We do not use
your business data to train AI models.
Where it goes
Some of it has to leave our servers to do its job — a text has to reach a
phone company. The full list is on the
who we share data with
page, and we will tell you before adding anyone to it.
AI features
Some optional features send text to an AI provider: translating a message
into Spanish, and drafting social posts. Only the text you asked to be
processed is sent. Your customer list, addresses, pay records and
documents are never sent to an AI provider, and the provider does not
train on it.
How long it is kept
- While your account is open, everything stays until you delete it.
- If you close your account, you have at least 30 days to
export. After that it is deleted from the live system.
- Backups take longer. We keep nightly encrypted backups for
30 days, so deleted data can persist in those for up to a month before it
rotates out. Saying otherwise would be untrue.
How it is protected
- Encrypted in transit, and databases encrypted at rest by our host.
- Each business's data is in a separate database schema. It
is not filtered apart by a query somebody could forget to write — one
company's software physically cannot see another's rows.
- Passwords are hashed and never stored readable. Nor are password-reset
links: only a one-way scramble of them, so a stolen backup contains no
working links.
- Sign-in attempts are rate-limited, and repeated failures are blocked.
- Saved integration keys are encrypted before storage.
- Nightly backups, encrypted, kept off our hosting provider — and tested by
restoring them.
No system is perfect. If there is a breach affecting your data, we will tell
you what happened, what was affected and what we are doing, within 72
hours of finding out.
Your rights
You can ask for a copy of your data, correct it, or have it deleted, by
emailing akyecrm@gmail.com. Depending where you live you
may have specific rights — in California under the CCPA, in the UK and EU under
the GDPR — and we will honour them whether or not they strictly apply to us.
If you are one of our customers' cleaners or clients and want
to know what is held about you, ask the cleaning company directly. It is their
record and they control it. If you cannot reach them, contact us and we will try
to help.
Children
Akye is for businesses. It is not for under-18s and we do not
knowingly collect anything about them.
Changes
We will email you before anything material changes here, and the date at the
top always shows the current version.
Contact
Yaa Mansa LLC
1317 Edgewater Drive
Orlando, FL
akyecrm@gmail.com